Re: Ocassional lipsync issues on various channels UPDATE
Options
on 13-11-2014 11:18 AM

"We have a Samsung Smart TV, no surround sound all the cables have been changed. It is connected directly to the SKY HD box. The satellite dish has been moved up the chimney and the signal is strong. We have had three new HD boxes in the past 6 months. We have just been sent a new smart card. The engineers tell me they cannot fix it. Last night we tried to watch the apprentice, but it was out of sync. I have recorded it if anyone wants to check. I await your comments."

December 17th

OK. I have now had countless contact with Skys so called 'Help Center' and have got nowhere. every time I phone I have to go over the problem and attempted solutions over and over again. We have tried everything. New boxes, new cables. moving the dish, new card, another TV, channel switching etc etc etc you name it. But we still have the problem despite promise after promise from at least 10 'advisors' they would 'come back to me' They never do! Sometimes the sync is out by half a second.
Finally last week a more helpful 'engineer' told me after months and months of calls,that there was an on going software problem at their end which effects some customers, and the currently do not have a solution. WHY NOT TELL PEOPLE THAT FROM THE START?
I am convinced that the only way SKY think they will deal with this problem is to ignore me and hope I go away. Well, I'm not going away and as you have chosen to ignore me, I will now post this blog where ever I can in the hope that it will alert others to the absolute shambles of SKY TV.

PS I'm still paying full whack for my so called service.